Refund policy

Refunds/Order Cancelation and Changes 

All sales are final and no refunds to the original payment method shall be given. Any balance paid shall be applied to customers' account or given as credit for future use so long as production has not begun. Due to the custom nature of our products and orders being printed to order we do not offer refund credits unless incorrect/damaged items were delivered.

Order cancelation/change is a REQUEST and does not necessarily mean we can cancel or change the order and credit you. If you need to request an order cancelation/change, please do so IMMEDIATELY. If production has begun or you waited too long to request a cancelation/change, we will not be able to make changes or cancel the order. If you need to add more items to your order, but your order has already been processed or shipped, you will need to create a new order.

Some situations are unique and may require you to contact us for further assistance.

If a credit is given for a cancellation, but your order has already begun production, you will be subject to a 5% cancellation fee.

Please contact YCD at info@yardcarddepot.com

 

Returns

Unfortunately, due to the custom nature of our products, we do not accept returns. If you received wrong/missing/damaged items please see the section below.  If you would like to discuss your options please contact YCD at support@yardcarddepot.com

 

Wrong/Missing/Damaged Product Received 
Please inspect your order and contact us immediately within 2 DAYS of receiving the item if there are ANY issues so we can evaluate the situation. If you do not contact us within those first 2 days of receiving the item, we automatically can not process a replacement. Please contact YCD at support@yardcarddepot.com

 

Sale and Promotional Item Conditions

We do not allow the combination of sale, discount, rewards points, or promotional items. This means you are only allowed to use one at a time. If we have a sale or promotion going on, you CAN NOT combine it with a discount from your rewards account or other items already discounted. In order for a sale/discount/promotion to apply, you must meet the conditions for the order. For example, if a sale is buy 5 sheets get 25% off your order, you must purchase the 5 sheets all on ONE order. We CAN NOT combine, cancel, or change orders that have already been placed in order to get the sale price. Our Sales last for a week and change out every Wednesday morning, so please wait until then to see our new sales. THE CURRENT SALE PRICES (whatever sale is valid that week)  ARE VALID FROM WEDNESDAY 12:00 AM TILL TUESDAY NIGHT 11:59 PM EST. TIMES ARE ONLY BASED ON EST. We can not comp your order for the sale price if it was placed the night before the sale NOR CAN WE COMP orders for the sale price after the sale ends on Tuesdays after 11:59pm. PLACING ITEMS IN YOU CART BEFORE TUESDAY 11:59PM BUT PURCHASING THE ORDER AFTER TUESDAY AT 11:59 PM EST DOES NOT STILL GIVE YOU THE PREVIOUS SALE PRICE THAT ENDED. You must PLACE AND PAY FOR THE ORDER BEFORE TUESDAY 11:59 PM TO GET THE SALE PRICE. Thank you for understanding. If you have any other questions regarding sales, please email YCD at info@yardcarddepot.com